Under what circumstance can an FHV deny service to a potential passenger?

Denying service to a potential passenger can be justified when the passenger is in possession of items that may damage or soil the vehicle. For-hire vehicle drivers have a responsibility to maintain the cleanliness and condition of their vehicles, which is essential for passenger safety and comfort. If a passenger has something that could potentially cause harm or significant mess—such as a leaking item, excessive dirt, or hazardous materials—the driver can reasonably refuse service to protect their vehicle.

The other choices do not align with the standards of service denial. For instance, refusing a passenger solely based on residency, the amount of luggage, or something as common as footwear, does not meet the criteria for legitimate denial of service within the operational guidelines for FHV drivers. Drivers must ensure they are adhering to fair and reasonable practices, avoiding discrimination or arbitrary decisions against passengers.