What is the process for a passenger to file a complaint about an FHV service?

The correct choice reflects the formal process established for passengers to express their concerns and file complaints regarding FHV services. Submitting a complaint through the TLC's website or contacting customer service provides a structured avenue for addressing issues, ensuring that complaints are documented and reviewed by the appropriate regulatory body.

This process is designed to handle complaints professionally and allows the TLC to collect data on service quality and driver behavior, which ultimately contributes to improving the overall FHV service standards. Utilizing official channels ensures that passengers’ concerns are taken seriously and addressed in a timely manner.

The other options, while they might seem like ways to vent frustration, do not follow the appropriate procedure for filing complaints. Filing a complaint with local police pertains to criminal matters, emailing the driver directly does not ensure that the issue is escalated properly, and posting on social media lacks the formal mechanism needed for resolution. Each of these alternatives might not result in the complaint being addressed effectively or recorded for oversight.