What should FHV drivers do in case of a trip cancellation?

In the case of a trip cancellation, it is essential for FHV drivers to follow the policy of their dispatch base and update their logs. Each dispatch base typically has a specific protocol in place regarding how to handle cancellations, which could involve documenting the cancellation in their logs for accurate record-keeping and accountability. This practice ensures that drivers comply with the rules set forth by their dispatch service and maintain a clear record of their activities, which can be essential for both payment processes and addressing potential disputes.

By adhering to the dispatch base's policies, drivers not only professionalize their approach to cancellations but also help maintain efficient operations within their service. Properly logging these cancellations can assist in tracking patterns in cancellations, which may inform future decisions regarding service improvements and customer relations.